If you would like us to book flights to correspond with your holiday they are done in accordance with the airlines conditions of carriage. We will require a deposit at the booking stage to cover the flight cost, plus a £10 per person handling fee. Please note that any changes to the flight booking will be at the cost advised to us by the airline, name changes normally carry an admin fee of about £80, and if the airfare has increased since the time of booking, the fare difference will also be charged. All passenger names need to be advised in writing, and passport numbers, dates of birth and passport expiry date will be required for all travellers. All flights payments and deposits are non refundable.
Land Only Arrangements:
A deposit of £50 per person is required at the time of booking.
Booking your holiday:
We will quote a price for the holiday at the enquiry stage, once you decide to go ahead with the booking, a final price will be given, subject only to home or overseas government taxes or changes in tourism levies. Any changes in currency exchange rates will be absorbed by the company up to 2%, if rates change beyond 2% currency surcharges may be applied.
We will book all elements of your trip and attempt to get tee times as close to your requirements, we cannot guarantee those times, or the order in which you play the courses. Rest assured we will do our very best to get the nearest to your requirements. Once everything is in place we will confirm the booking to you by email or post, and that will let you know when the balance is payable, normally 8 weeks before you travel.
Paying the balance:
Payment can be made by cheque, debit card or bank transfer, details will be sent with your holiday confirmation. Payments by credit card carry a 2% charge, we do not accept American Express Cards.
These will be emailed or posted 2 weeks before you travel, they will contain all the information you need regarding your holiday.
Documents required: All overseas trips require passengers to hold a valid passport, and visa requirements are to be arranged by the person travelling. If hiring a car a valid driving license and a credit card will be required. All golfers are required to have a valid handicap certificate. Dress code for golf courses vary, however most are in accordance with UK courses, exact details are available on request.
Cancellations and amendments:
If you need to cancel your holiday the following charges will apply:
- Outside 8 weeks of departure: Loss of deposit.
- Between 55 days and 28 days of departure: 30% of holiday cost
- Between 27 and 14 days of departure: 50% of holiday cost.
- Between 8 and 13 days of departure: 75% of holiday cost.
- Cancellations within 7 days of travel: 100% of holiday cost.
Amendments carry a £35 charge, in the case of flight bookings, this will be applied on top of the airlines standard charges.
We strongly recommend all travellers make their own insurance arrangements.
If we have to amend your holiday arrangements: In very rare cases amendments are passed on to us by hotels and golf courses. Normally they will be a change of tee time due to a club competition, you will have the choice to accept the new tee time or change the course. If a hotel makes a change they offer an alternative hotel within the same resort at the same standard or higher.
Security for any monies paid by you is provided under the terms of the Package Travel, Package Holidays and Package Tour Regulations 1992. This requires us to protect any funds passed to us until your holiday is completed.
For Air Tours we do this in two ways. All funds are lodged in our Trust Account and dispersal of these funds is administered by an independent trustee under the terms of our membership of the Travel Trust Association (TTA) our membership number is R7764. Additionally on Air Tours financial protection is also provided by way of our Air Tour Organisers Licence (ATOL) number T7039. This is administered by the Civil Aviation Authority (CAA)
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
We do not have any responsibility for changes due to those circumstances amounting to “ Force Majeure “ including events where we or our suppliers could not have foreseen or avoided, even with all due care, such as, but not exclusively, war or the threat of war, civil strife, terrorist activity, industrial dispute, bad weather, acts of any government or public authority and all such events beyond our control, we regret that no compensation will be payable. Please note that we rely on Foreign Office information and advice in such circumstances. Additionally we cannot accept responsibility for delays, alterations, and loss of enjoyment or additional expense caused by the above during the operation of any holiday.